Refund Policy

1. Try before you pay

All plans with a trial period let you evaluate the Service at no cost. We recommend using it before subscribing.

2. Refund window

You can request a full refund within 7 calendar days following the payment, provided you have not previously used the trial period for that same plan. After that window, the amount for the current period is non-refundable.

3. Cases always covered

• Duplicate charge for the same period.
• A charge after the renewal was already canceled.
• Inability to use the Service due to a fault attributable to us that we cannot resolve within a reasonable time.

4. How to request it

Open a ticket from Support in your dashboard, under the “Complaint or claim” category, indicating the payment date. We respond within a maximum of 3 business days and, if applicable, the refund is issued through the same payment method via Mercado Pago. The credit may take between 5 and 20 business days depending on your bank or issuer.

5. Canceling the renewal

Canceling the renewal does not generate a refund for the period already paid: you keep access until the expiration date and no new charges are made.

6. Tickets and rewards

When a payment is refunded, the tickets credited for that period are withdrawn. Entries in raffles that have already closed and redemptions already delivered are not reversible.